We'd rather hear about a problem directly than have it turn into an online review before we've had a chance to fix it. Here's how to reach us and what happens next.

How to file a complaint

Phone: (207) 707-1261 Email: seth@garagebuildersmaine.com Mail: Garage Builders Maine, 219 Capitol St. Ste. 8, Augusta, ME 04330

Please include your name, the project address, and a description of the issue. The more specific you are, the faster we can look into it.

What happens after you file a complaint

We aim to acknowledge every complaint within 2 business days. From there, we'll look into the issue, which may include a site visit if the concern is about completed or in-progress work, and follow up with our findings and a proposed resolution.

What we consider a resolution

Resolutions vary by the nature of the issue: correcting workmanship that doesn't meet the standard we agreed to, clarifying a miscommunication about scope or cost, or addressing a scheduling problem. We'll talk through the proposed resolution with you directly rather than deciding unilaterally what "fixed" means.

If we can't reach an agreement

If we're unable to resolve a complaint directly, you're free to pursue any other option available to you, including a formal review with a relevant consumer protection resource or seeking independent legal advice. We won't discourage that path, and we'd rather resolve things directly first.

A note on scope

Garage Builders Maine performs and stands behind its own construction work. We are not a referral or matching service, and this policy applies to work we directly perform under contract.

Questions before you file a complaint?

If something feels off but you're not sure it rises to a formal complaint, reach out anyway. We'd rather talk it through early.